Start with a moment employees recognize: the tense one-on-one, the awkward silence after feedback, the meeting that drifts. A striking question or brief dialogue invites empathy and primes action, helping learners lean forward without needing long introductions or complicated theory.
Authenticity improves transfer. Use real tools, actual timelines, and believable constraints. Include uncertainty and emotions, not just process steps. When learners recognize their world, they test bolder behaviors safely, then carry confidence into the next call, standup, or stakeholder conversation.
Short scripts provide words to start, not speeches to memorize. They suggest curiosity, empathy, and commitment to outcomes. By inviting a response—ask, paraphrase, propose—learners co-create solutions, keep dignity intact, and reduce defensiveness, turning potentially tense moments into collaborative problem solving.





